Warranty Policy
We work hard to provide our customers with reliable, high-quality vaping products. Every device we sell is tested for performance and safety before it reaches you. In rare cases, a product may have a manufacturing defect. If that happens, here’s how we handle it.
Warranty Coverage
We offer a 180-day warranty from the date of purchase for end users.
Our warranty covers manufacturing defects in materials or workmanship and follows the principle of repair or replacement.
If You Find a Defect
- Register your Claim on our website after receiving it. This helps us verify warranty coverage quickly.
- If a defect occurs within the warranty period and it meets our warranty conditions, we will:
Repair the device if possible.
Replace the device if it cannot be repaired.
- We aim to respond to warranty requests within 14 working days. Once approved, replacements are shipped within 15 days from confirmation.
What’s Not Covered
The warranty does not cover:
- Consumable parts such as coils, pod cartridges, O-rings, glass components, and drip tips.
- Damage from normal wear and tear (e.g., discoloration, minor scratches, fading).
- Damage caused by improper use, misuse, accidents, or unauthorized modifications.
- Products not purchased from our website.
- Consumable products that arrive with a defect but have been opened or used. If you receive a defective consumable item, it must be returned unopened and unused.
How to Make a Warranty Claim
- Log in to your account on our website and submit a warranty claim through our Claim Form.
- Provide the following:
Your full name and contact details (mobile & email)
Device Serial Number (from when you registered your product)
- One of our team members will get back to you promptly with next steps. Please keep below items ready as it will be needed to process your claim.
Proof of purchase (receipt or invoice)
Clear photos or videos showing the defect